What your members see

Your players, coaches and parents don't see the admin area at all — they get a simpler, mobile-first experience built around their own teams, fixtures and messages. This guide walks through it so you understand what your members are looking at when they ask you a question.

The member home

When a member signs in, they land on their Home screen: a welcome message with their name, a card showing your club's details (address, website and logo, if you've added them), a My teams section listing every team they belong to, and an Upcoming card with their next few fixtures. Underneath that sits a row of Quick links — My Teams, Calendar, Competitions and Messages.

Tip: if a member says their club card looks empty, check that your organisation's address, website and logo are filled in — that's exactly what appears there.

Getting around

On a phone, members get a fixed bar of tabs along the bottom: Home, My Teams, Calendar, Messages and Profile. On a larger screen the same destinations appear as a slim bar across the top instead, with their initials shown as an avatar on the right. A light/dark toggle is available too, exactly like the one organisers use.

Opening a team

Selecting a team from Home takes a member into that team's hub, with five tabs across the top: Overview, Roster, Schedule, Comms and Downloads.

Overview

A quick snapshot: squad size, training day/time and venue as stat tiles, a Next up list of the team's upcoming events, and a standings card for every league or tournament the team is registered in.

Roster

A read-only list of everyone on the team — name, position (or shirt number, for non-netball sports), and Captain / Vice badges where set. Members can't add, edit or remove players from here; that stays with team admins in the admin area.

Schedule and replying to events

The Schedule tab lists the team's training sessions, matches, tournaments, meetings and socials. Each event shows its date, time, location and a running count of who's going.

Where an organiser has turned on RSVPs, members get three quick-reply buttons on each event — a tick for Going, a question mark for Maybe, and a cross for Not going — plus a running tally of responses and the capacity, if one's set. Opening an event shows the full detail, including a second chance to change their response before it's started.

Inside that event detail, three extra tabs may appear depending on what the organiser has switched on for that event:

• Volunteers — roles the organiser needs covering (e.g. scorer, refreshments), with a Sign Up button and a "Required" flag for mandatory roles.
• Carpools — members can offer a ride (seats, departure point and time, whether the return leg is covered too) or request a seat on someone else's.
• Check-ins — a Check In button members can use themselves on the day, plus a running count of who's checked in if the organiser is tracking attendance.

Tip: if a member asks why they can't see carpools or check-ins on an event, it's because those features weren't switched on when the event was created — nothing wrong with their account.

Comms

A toggle at the top switches between Hub and Polls.

Hub covers Announcements, Tasks, Calendar and Templates for the team/organisation — members can read announcements, tick off tasks, and see the same events as the Schedule tab, all from one place.

Polls lists any votes the team is running. Members pick an option and submit; anonymous polls hide who voted, and once a poll closes (or the creator locks it) members can still view the results breakdown.

Downloads

Any files or links an organiser has shared with the team — team sheets, kit lists, useful web pages — appear here for members to open or download. Like the roster, this is view-only for members.

Your members' personal calendar

The Calendar tab pulls together everything relevant to that member across all their teams — their own matches plus any team events — into one place. On a phone it's an agenda list grouped by day; on a larger screen it switches to a full month grid, with Today, and left/right arrows to move between months. Tapping any entry jumps straight to the related league or team.

Privacy & data controls

From the account menu (their avatar, top right), members can open Privacy & Data to manage their own information under GDPR:

• A data summary — how many organisation and team memberships they have, and how many login sessions are on record.
• Communication preferences — separate opt-in/opt-out toggles for email and SMS.
• Export your data — a full download of their personal data in JSON or CSV format.
• Delete my account & data — a right-to-be-forgotten request. It requires a reason and typing a confirmation phrase, and it's reviewed within 30 days rather than actioned instantly. Team memberships and match history are kept for sporting integrity but are no longer linked to the member's identity.
• A data retention policy table showing how long different categories of data are kept.

Two-factor security

Also from the account menu, Two-Factor Authentication lets members add an extra layer of protection to their own login, independent of anything you configure at the organisation level:

• Authenticator App — scan a QR code (or enter the code manually) and confirm with a 6-digit code.
• SMS Authentication — verify a phone number by text.
• Email Authentication — verify with a code sent to their email address.
• Backup Codes — one-time recovery codes members can generate and download once any of the above is enabled, for if they lose their device.

If your organisation enforces two-factor authentication for all members, they'll see a notice on this page explaining that it's required, and they set it up here.

Good to know

• Everything in this guide is view-first for members — the heavier editing tools (creating teams, managing rosters, building fixtures) stay in your admin area, covered elsewhere in these guides.
• If a member reports something looks wrong on their side, the quickest check is usually the same screen in your own admin view — see Getting started for how the two relate.